Refund policy

Return & Exchange Policy

Al Thiqa Market follows the Return and Exchange Policy in accordance with the Executive Regulations of the Ministry of Commerce and Industry Law No. (39/2014), as follows:

The return and exchange process shall be carried out within a maximum period of 14 days only from the date of purchase, with the necessity of presenting the original invoice to indicate the purchase date and the value of the returned goods.

All returned products and goods must be in the same condition as at the time of purchase, and the consumer must not have used them in any way.

Products shall be exchanged or returned if the reason for return or exchange is due to manufacturing defects or non-compliance with mandatory standard specifications, in accordance with the policy mentioned above.

According to the above-mentioned regulations, the consumer may not exercise the right of return or exchange in the following cases:

If the product has changed in its nature, characteristics, method of packaging, or wrapping, such that it cannot be returned or exchanged, such as being damaged, or if it is impossible to restore it to the condition it was in at the time of purchase in a way that prevents its resale, unless the reason for return or exchange is due to manufacturing defects or non-compliance with mandatory standard specifications.

All perishable consumer goods (fresh foods, frozen foods, and bakery items) are considered non-returnable and non-exchangeable items or products.

Returns and exchanges shall be carried out at the same place of purchase and invoice issuance.

Purchase invoices issued from the store can only be returned through Al Thiqa Market.

Purchase invoices issued from the website or customer service can be returned upon delivery or by contacting customer service at 92261667.

In the event that the invoice value becomes less than 20 KWD due to the return, an amount of 2 KWD shall be added as a delivery fee.

The value of the returned goods shall be refunded using the same method of payment collected from the customer, whether in cash or deducted from the account.

For any inquiries, please contact customer service at 92261667.